Last updated: September 30, 2026
This policy applies to custom photography and post-production projects provided by Arestov Digital Creations, presented on this website as Artemio Ares. We agree on the quote, scope, payment schedule, revisions, and any cancellation fee before you pay.
Review before final delivery
We provide watermarked previews so you can review the work before approving the final images. If you are not satisfied, you may request the revisions included in your quote or cancel the project before final delivery. The amount eligible for refund depends on payments received and work already completed, as described below.
Cancellation before production begins
If you have prepaid and cancel before production begins, the prepayment is eligible for return. If you choose a refund to the original payment method, an applicable cancellation fee may be deducted only if its amount or calculation was disclosed in your quote or written agreement before payment. No undisclosed cancellation fee will be added.
Cancellation after production begins
If production has begun, we calculate the remaining prepaid balance after deducting the value of work already completed under the approved quote. We explain the completed work and the refund calculation in writing. Any applicable cancellation fee for a refund to the original payment method must also have been disclosed before payment. If you have not prepaid, payment obligations for work already completed follow the approved quote or written project agreement.
Optional credit for a future project
Instead of a refund to the original payment method, we may offer to keep the eligible remaining amount as credit for a future project. This is your choice, not an automatic replacement for a refund. If you accept, we confirm the credit amount and how it can be used in writing and record it in your client account where available. The cancellation fee associated with returning funds to the original payment method does not apply to this credit option.
After approval and delivery
Once you have approved the previews and the final files have been delivered, payments for those approved deliverables are not refundable for a change of mind.
If the final files do not match the approved previews or the agreed delivery specifications, please contact us with the project reference, affected files, and a description of the discrepancy. You may request corrected files that match the approved work or a refund for the affected deliverables. Normal differences between a watermarked review preview and the agreed final file size or resolution are not, by themselves, a delivery error.
How to request a cancellation or refund
Email mail@artemioares.com with your project or invoice reference and the reason for your request. You can also call +1 (702) 900-5554. We review the stage of work and confirm the eligible amount, any previously disclosed deduction, and the expected processing time in writing.
Refunds for Stripe payments are returned to the original payment method. The time for the refund to appear depends on your bank or card issuer. If a refund cannot be processed normally, we will contact you to arrange a resolution.
This policy does not limit rights or remedies that apply under law.